Shipment and Delivery
Thank you for visiting and shopping at LookEmporium.com. We are committed to provide our customers with high level of satisfaction and convenience. To deliver high quality products we have to ensure that delivery happens safely and in time. Following are the terms and conditions that constitute our Shipping and Delivery Policy.
Shipping Schedule
- Our Products are shipped all over Pakistan via our courier partners and should reach you in with-in 48 Hours under normal circumstances.
- We ship our orders out Monday through Friday, with the exclusion of national holidays.
- Orders received over the weekend will be processed the following Monday.
- Though we will always pack and prepare orders for shipment within 2-4 business days, the speed of delivery will depend on your distance from our fulfilment centre in Lahore, and the Shipping Provider and Method that you select.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- If there will be a significant delay in shipment of your order due to some unavoidable circumstances, we will contact you via email or telephone.
Shipping Methods & Providers
It is important to us to provide our customers with delivery methods that are economical, reliable, and efficient. To that end, LookEmporium.com offers our retail customers different shipping methods. Which method is available to you will depend on your shipping address and the weight of your package. All methods include tracking so that we can ensure that your package arrives intact and on time. You will receive an email once your order has shipped containing your tracking number(s).
Shipping & Delivery Rates
Shipping charges for your order will be calculated and displayed at checkout. LookEmporium.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
| SHIPMENT METHOD | ESTIMATED DELIVERY TIME | SHIPMENT COST |
|---|---|---|
| BlueEx | 3-5 business days | Rs. 200 |
Free Shipping
We are happy to offer FREE shipping on all domestic retail orders over Rs. 20000. If you choose the free shipping option, the shipping method or provider selection will be at the discretion of our order fulfilment team. Tracking information will be provided to you via email regardless of which method is selected.
Mistakes Happen!
We use tracking information to provide you and us with real time information on the status of your order. If you believe that your package has gone missing, please follow these trouble-shooting steps before you contact our Customer Service
- If you are a registered customer then log in to your account on LookEmporium.com and check your order status on Orders page.
- If your order is marked as ‘Shipped’, then you can track your order using the tracking number in case if your package is still in transit or if a delivery was attempted but not completed.
- Check your invoice carefully to ensure that you entered your shipping address correctly.
- Packages are sometimes in an unexpected location, e.g. in the mailbox when you were expecting them to be at the door or vice versa. Inspect the entire delivery area and front and back doors (if applicable) to make sure your package is not hiding in plain site.
If you have followed these recommendations and are still unsure of your delivery status please email our Customer Service team at info@lookemporium.com with your order number and any information you have regarding your attempts to verify the shipment address and delivery status of your order. We will contact you within one business day to assist you with your inquiry. You can also contact us from our website Contact Us page.
Damages
If you received your order damaged, please notify us immediately at info@lookemporium.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box or pouch, packing materials and the damaged item(s) in order to return the product to us.
International Shipping
We currently do not ship outside Pakistan.
Returns & Refund Policy
Our Returns & Refund Policy provides detailed information about options and procedures for returning your order